Terms and conditions for 20days

All events either UK based or overseas

1. Brochure and website descriptions and prices

All descriptions and illustrations on the 20DAYS website represent the general idea of what 20DAYS has to offer and other related experiences. All information, prices and claims are correct to the best of our knowledge at the time of printing or publishing. We reserve the right to amend the information or prices relating to the products on the website without notice.

2. Supply of Experience

We plan arrangements for your experience/holiday many weeks in advance. Very occasionally changes may be made and we reserve the right to do so. This may involve having to reschedule the timing and/or location of an event, possibly at short notice, owing to availability, booking numbers, safety or other factors beyond our control.  Similarly, we reserve the right to withdraw supply of a 20DAYS event without notice. We will try to provide an alternative wherever possible. In the unlikely event that a suitable alternative cannot be found, a full refund will be available.

3. How to book

Please note that the contents of our web site are aimed only at users aged 18 and above, and you must be 18 years or over to make a booking with us.  20Days reserve the right to refuse any booking.  The person making the booking guarantees payment of the total amount due on behalf and with the consent of all other persons who are party to the booking. 

Once you have chosen the package holiday/event you wish to book please follow the instructions on our website. If you have any questions please contact the office via email or phone and our staff will be delighted to answer any questions you may have. PLEASE NOTE THAT IT IS YOUR RESPONSIBILTY TO READ THESE BOOKING CONDTIONS BEFORE MAKING A BOOKING. By making a booking we presume that you have read, understood and agree to be bound by the booking conditions. When making a booking with us, the party leader guarantees that he/she has the authority to accept on behalf of his/her party members these booking conditions. Please check any documentation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.

4. Conditions of suppliers

All of the services which make up your package holiday and some of the services that make up events  are provided by independent suppliers. We act as the booking agent for the suppliers of the component parts of the holiday we advertise, and as such, bookings for their services will form a direct contract between you and the relevant supplier, and will be subject to that suppliers standard terms and conditions which can be found on either our website or theirs.  By making a booking we presume that you have read, understood and agree to be bound by the booking conditions.

5. Our liability to you for package holidays.

We act as agents for the suppliers of the package holidays we offer. When making your holiday arrangements, we do so as agents for the suppliers of the particular holiday. Therefore once payment has been made all responsibility lies with the supplier of the package holiday. Our liability to you is restricted only to events arising from our own negligence.

6. Liability for non-package holidays

We promise to use reasonable skill and care in the performance of our contractual obligations subject to and in accordance with these Booking Conditions. Our contractual obligations consist of using our reasonable skill and care in making your booking and arranging your accommodation/car hire/flight, entertainment or activity as well as using our reasonable skill and care to choosing our providers. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.  We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which does not result from any failure to use reasonable skill and care as referred to in clause

Please also note, we cannot accept responsibility for any services which do not form part of our responsibilities. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website and we have not agreed to arrange them for you. This also includes any excursion or activity you book or purchase locally in resort.

You must take all necessary steps to safeguard your personal property. No liability is accepted by us in respect of damage to or loss of your personal property.

7. ‘Force majeure’

Except where otherwise expressly stated in these booking conditions we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss as a result of ‘force majeure’. In these booking terms and conditions ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foreseen or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

8. Passports, visas and health requirements

British citizens require a full ten year British passport valid for at least six months after the end date of the holiday. If you or any member of your party is not a British citizen or holds a non British passport you must check passport and visa requirements with the Embassy or Consulate of the country (ies) to or through which you are intending to travel. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
Information on health is contained in the Department of Health leaflet T6 (Health advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain an EHIC (European Health Insurance Card) prior to departure. NB this card replaced the E11.

9. Special requests and Medical Problems

Please let us know any special requests you may have at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier concerned we regret we cannot guarantee any request will be met. Failure to meet a special request will not constitute a breach of your contract with us or with our supplier.
If you or any member of your party has any medical problem or disability which may affect your arrangement, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we or the supplier of the service in question reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or if full details are not given at the time of booking cancel when we become aware of these details.

10. Travel insurance

It is a condition of booking with every supplier that you are in receipt of travel insurance which will cover you against unexpected cancellation charges prior to departure and events which may arise during your holiday. It is your responsibility to ensure that the insurance cover your purchase is adequate for your particular needs. 

11. Services in resort

Local services such as resort shuttle buses are run by local companies which are unconnected with us or the providers of the accommodation we feature and as such we have no control over them. These do not form part of any contract you have with us and we have no liability whatsoever for these.

12. Safety standards

Please note it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.

Behaviour

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of your supplier or any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

13. Delay

We regret that we are not in a position to offer you any assistance in the event of a delay at your outward point of departure. However the individual supplier through whom your travel has been booked may be able to do so.

Denied Boarding

Where a flight reservation is downgraded or a flight is cancelled, delayed, or boarding is denied in circumstances that would entitle you to compensation under the Denied Boarding Regulations 2004, then you must claim the appropriate sums directly from the airline. Any sums received by you in this respect represent the full amount of your entitlement to compensation for all matters which fall within the scope of the Denied Boarding Regulations.

14. Prevented from travelling

If any member of your party is prevented from travelling, that person may transfer their place to someone else (introduced by you) providing we are notified within the timeframe of amending travel documents.

15. Booking alterations

Should you wish to make any changes to or cancel any part of your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, a minimum amendment fee of £25 per person/per booking will be payable together with any cost incurred by ourselves and any costs or charges incurred or imposed by the suppliers. It should be noted that once booked any change to any arrangements you may have made (eg-flights, trains, accommodation, ferries, ski hire and ski passes etc) could make you liable to pay 100% of the cost of those arrangements again for any change made. If you should lose your tickets (and you have purchased these arrangements from us) we will contact the individual supplier and the relevant cost will be payable by you.  We cannot control or prevent changes being made by our suppliers.

16. Complaints

In the unlikely event of a complaint arising, the hospitality staff will endeavour to put things right immediately. If your complaint cannot be resolved immediately, please inform us of any complaint you may have relating to any of our Experiences in writing to our Customer Services Department. We will seek to intervene with your supplier on your behalf. We are always looking to improve upon the service we offer. If you have any thoughts of improvements, please write to our Customer Services Department.

17. Refunds

We are only able to offer refunds when customers are legally entitled.

18. Cancellation

Should you or any member of your party have to cancel their booking, 20DAYS must be notified immediately in writing. Your booking can be cancelled subject to payment of the cancellation charges which will be levied by the suppliers.  Please see the relevant suppliers terms and conditions for their full force and effect.
 Refunds are not usual behaviour however the decision is at the discretion of the Director.

Data Protection:

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address and any special requirements.  We take full responsibility for ensuring that proper security measures are in place to protect your information.  We must pass the information on to relevant suppliers of your travel arrangements such as airlines, hotels and transport companies.  The information may also be provided to security or credit checking agencies, public authorities such as immigration if required by them or as required by law.  Additionally where your holiday is outside the European Economic Area, controls on data protection in your destination may not be as strong as the legal requirements in this country.  We will not, however, pass any information onto any person not responsible for part of your travel arrangements.  This applies to sensitive information that you give us such as details of any disabilities/religious requirements.  In making this booking you consent to this information being passed on to the relevant person(s).  We will confirm the details we hold about you on request.

Marketing:

We do not share any information with third parties, but we would like to hold your information, where collected by us for our own future promotional purposes.  If you do not wish to receive such information in the future please inform us as soon as possible.

Jurisdiction:

This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

Waiver part

20days Ltd (registration of company) reserves the right to accept or kindly decline the application of a journey participant at any time, to make changes in the itinerary whenever reputed necessary for the comfort, convenience and safety to all participants and to cancel a trip at any time. In the event that a journey is cancelled by us, 20days Ltd shall have no responsibility beyond the refund of money paid by the participant.

By registering the participant agrees that 20days Ltd shall not be liable for any delay, change in schedule including, delays, rescheduling and or cancellations of flights (for which relevant insurance cover must be arranged before the trip and relevant claim forwarded to your insurance company), loss, damage or injury to property or persons including death or expenses occasioned by any act or omission by any supplier providing services to any program participant.

The undersigned must be in a physical and mental condition appropriate to the activity. He/she must acknowledge all the potential physical and mental risks involved and agree to participate at his/her own risk. The responsibility remains entirely with the undersigned.